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Full Time Employee
Updated Feb 23, 2018  

   Cover Letter  

I am an enthusiastic individual with hands-on managerial experience and a Technical Writing degree with the capability to contribute successfully wherever you need me. I currently hold the position of Administrative Associate in the Correspondence Unit, Chief’s Administration, Houston Police Department. This position requires me to maintain files, electronically and physically, using copy machine and scanner all while following documentation regarding proper distribution. I distribute Circulars, Special Orders and other correspondence via mail, email, fax and interoffice mail. Additionally, I prepare briefings and correspondence such as Circulars and memos as well as letters to outside agencies for Chief Acevedo. I have also been designated the Records Retention contact. Occasionally, I maintain the reception area, greeting visitors and Classified and Civilian staff while answering citizens’ phone calls and routing them appropriately.

 

My time with Borders as the Seattle’s Best Café Manager required me to be detail oriented and

move quickly in a fast-paced, busy and demanding environment. Performing inventory, product

ordering, merchandising and marketing all required this attention to detail to be successfully

completed. In addition, I concurrently acted as Store Manager on different shifts. This required me to supervise 6-15 employees, both store and cafe at the same time, as well as maintaining store flow and customer satisfaction. I worked with General, Area and Regional Managers and Directors for Borders and Seattle’s Best Coffee in order to maintain the highest quality business possible. On a side note, I was able to combine ideas with the Borders General and Sales Mangers to take the café from failing and in the “red” to thriving in the “black” and being profitable.

 

At Oklahoma State University, document design, technical writing, grammar and advanced

composition were all skills developed as an English/Technical Writing major. The classes have

extended my knowledge of and ability to use the English language in ways that allow me to

present information in a professional, clear and concise manner.

 

Writing gives me an immense amount of pleasure. Interning both with Judith Karman Hospice

and Cushing Hospital gave me the opportunity to edit and revise patient instructional brochures

on how to develop a living will. Additionally, I wrote and edited a variety of nursing policies and

procedures, which are currently used for training.

 

I am adept at internet usage, well-versed in Microsoft Office and familiar with PowerPoint and

Excel. I have limited experience with Kronos, but am excited to further my skills in all of these areas.

 

If I can answer any questions about my professional experience, please contact me at (C) 405-269-9475 or additionally, via e-mail at kimberly.noles@hotmail.com. References are provided with my resume. I look forward to hearing from you soon and having the chance to be a valuable member of your team.

 

Sincerely,

Kimberly Coyle


   Educational Brief  

Bachelors Degree, English

Oklahoma State University, May 2006


   Work Experience  

Kimberly Coyle

3914 Monteith Drive, Spring, TX 77373                                (C) 405-269-9475 kimberly.noles@hotmail.com                                                

 

PERSONAL STATEMENT

Ambitious writer; highly experienced in grammar, punctuation, and comprehensive writing with

exceptional leadership and managerial skills excited to effectively resolve problems in a deadline-driven environment. Interacts easily with people of diverse backgrounds, cultures and professional levels. Seeking a new, more challenging full-time position where I can utilize my skills.

 

PROFESSIONAL EXPERIENCE

 

HOUSTON POLICE DEPARTMENT, Chief’s Command – Administrative Associate April 2013 – Present

· Distribute correspondence, including Special Orders and Circulars, to correct divisions

· Distribute COPs into computer system for tracking

· Assist in scanning and maintaining filing system for COPs

· Answer departmental phone calls as needed

· Fill in for Receptionist area – answer citizens’ calls and direct them to correct departments for              

  assistance; greet visitors, Classified and Civilian staff

· Prepare correspondence such as Circulars, memos and letters from Chief

· Prepare letters to Mayor, City of Houston HR, outside agencies

· Prepare briefings for Chief related to correspondence that needs reviewed and/or approved.

· Supply ordering, Mail Runs

· Records Retention

 

THE HOME DEPOT – Merchandise Execution Team – Supervisor September 2011 –April 2013

· Supervised team of about 8 team members

· Trained, coached and counseled staff

· Maintained bay set up, price labels and cleanliness

· Answer departmental questions by customers as needed

· Weekly conference calls for store departmental meetings

· Reset store bays and holiday sections to planogram, on time, without error

 

BORDERS - Café Manager May 2010 - September 2011

The Woodlands, TX

· Performed managerial duties, including safe verification, carrying keys to store

· Led team of 6 employees in Café and approximately 15 in bookstore

· Trained, coached and counseled staff

· Performed routine inventory and ordering of supplies

· Reconciled invoices to purchase orders

· Organized and maintained files and documents

· Merchandising and phone support

· Worked with Area and Regional Managers to maintain business integrity

 

 

JUDITH KARMAN HOSPICE Technical Writing Assistant January - May 2006

Stillwater, OK

· Wrote and revised pamphlets and brochures detailing services provided

· Drafted monthly newsletters

· Wrote, edited and formatted the hospice’s living will instructional brochure

 

CUSHING HOSPITAL - Writing Assistant February May 2006

Stillwater, OK

· Edited and revised nursing policy and procedure

· Helped develop various operational procedures

· Policy and procedure is currently used for training and is referenced daily

 

THE DAILY O’COLLEGIAN – Staff Writer/Reporter/Columnist August 2005 – May 2006

Stillwater, OK

· Reported on campus events

· Authored book and music reviews

· Researched and wrote regular opinion column

· Proofread and edited articles and stories submitted for publication

 

OTHER PROFESSIONAL EXPERIENCE

 

CROWLEY SCHOOL DISTRICT - Substitute Teacher October 2009 - May 2010

Crowley, TX

· Maintained order in the classroom during teacher absence

· Maintained educational standards during teacher absence

 

CITY OF STILLWATER - Customer Service Rep. September 2007 February 2009

Stillwater, OK

· Provided customer service including bill/account payment and inquiries

· Researched and posted accounts receivable mail and drop box payments

· Set-up and termination of residential and commercial accounts

· Performed credit checks to determine deposit status of new accounts

· Handled thousands of dollars each day in cash, check and credit card transactions

· Provided phone support; 10-key; data entry

 

OKLAHOMA STATE UNIVERSITY - Bursar Account Teller March 2000 August 2001

Stillwater, OK

· Provided explanations of student and faculty/staff accounts

· Responsible for handling up to $100,000 per day

· Received and posted payments to student, faculty/staff and departmental accounts

· Provided phone support when needed; 10-key; data entry; skip tracing duties

EDUCATION

Bachelor of Arts in English - Technical Writing emphasis May 2006

Oklahoma State University

 

COMPUTER/TECHNOLOGY EXPERIENCE

Microsoft Office – Word, Excel, Outlook, PowerPoint 10-key, Multi-line telephone, Assorted office equipment, Limited Kronos

 

REFERENCES

Karen Griego, Vice President, JPMorgan Chase (303) 946-0389

Faith Slusher, Teacher, Handley Middle School, Fort Worth ISD (409) 550-3713

Cindy Wexler, Owner – Original Satyr Horns (713) 906-1394

Tarus Newchurch, Retired, HPD (832) 524-4045


   Skills  
Microsoft Office – Word, Excel, Outlook, PowerPoint 10-key, Multi-line telephone, Assorted office equipment, Limited Kronos, 18 years customer service experience,

   Job Interests  
Job Types(s):     Customer Service
Journalist / Writing
Receptionist
Industry(s):     Construction / Engineering
Publishing / Printing
Education
Employment Type:     Employee - Full Time
Job Location(s):     Spring
Tomball / Magnolia
Spring
Humble / Atascocita
Kingwood

   Contact Information  
Contact For More Info

Download Resume Details: Click Here



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